pg111 Terms & Conditions – Please Read Carefully

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and pg111 ("We", "Us", "Platform"). They apply to all use of the pg111 website, games, betting markets, payment services, promotional offers, and any other services provided by pg111. By registering an account, logging in, placing a bet, or otherwise accessing any part of the pg111 platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the pg111 platform.

These Terms should be read alongside pg111's Privacy Policy and Responsible Gaming policy, both of which are incorporated by reference and form part of the agreement between you and pg111. In the event of any conflict between these documents, these Terms take precedence unless explicitly stated otherwise.

To open and maintain a pg111 account and to use any pg111 service, you must meet all of the following eligibility conditions at the time of registration and at all times thereafter:

• You must be at least 21 years of age. Players under 21 are not permitted to register or use pg111 under any circumstances.
• You must be acting on your own behalf and not as an agent, representative, or on behalf of any third party.
• You must not be subject to any self-exclusion agreement with pg111 or any other operator at the time of registration.
• You must provide accurate, complete, and truthful information during registration and at all times during account use. Providing false information constitutes a material breach of these Terms.

pg111 reserves the right to verify eligibility at any time and to request supporting documentation. Failure to provide satisfactory documentation within a reasonable time may result in account suspension and withholding of pending withdrawals pending investigation.

Each player may hold only one account with pg111. Multiple accounts held by the same individual, household, device, IP address, or payment method are prohibited. When registering, you must provide a valid mobile number that you own and control; this number will be used for OTP verification, password reset, and account communications. You are solely responsible for maintaining the confidentiality of your password and for all activity that occurs under your account credentials.

• You must provide your real name, valid mobile number, and date of birth during registration. Fictitious names or altered dates of birth are prohibited.
• You are responsible for keeping your login credentials confidential. pg111 will never ask you for your password via email, SMS, or chat.
• If you suspect your account has been accessed without your authorisation, you must notify pg111 support immediately using the contact address in the footer of this site.
• pg111 reserves the right to close duplicate accounts, transfer balances to the oldest legitimate account where appropriate, and to void any winnings derived from duplicate or fraudulent accounts.

pg111 may request identity verification documents at any time, including but not limited to a government-issued photo ID, proof of address, or proof of ownership of the payment method used. Players who do not complete requested verification within the stated timeframe may have their account suspended and withdrawals delayed until verification is complete.

pg111 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) via the payment methods listed on the platform at the time of transaction. All deposits are subject to a minimum amount of ৳200. pg111 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges. All financial transactions on the platform are subject to the following conditions:

• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• Withdrawal requests are processed 24 hours a day, seven days a week. pg111 targets processing times of under 30 minutes for standard bKash and Nagad withdrawals, though processing time may vary depending on system load and verification requirements.
• Withdrawal requests may be subject to a verification review before processing, particularly for first-time withdrawals, withdrawals above a defined threshold, or where account activity has triggered a security review.
• pg111 reserves the right to request documentation verifying that the payment method used for deposit is owned by the account holder before processing a withdrawal. Withdrawals will only be made to payment methods that have been used for deposit on the same account.
• pg111 is not liable for delays in receiving funds caused by the player's payment provider, mobile network, or banking institution. All transaction disputes relating to third-party payment processors must be raised with pg111 support within 30 days of the transaction date.

pg111 reserves the right to reverse a deposit or cancel a withdrawal if it determines that the transaction was made in error, was the result of fraudulent activity, or breaches these Terms. In such cases pg111 will notify the account holder as soon as reasonably practicable.

pg111 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to these Terms and to the specific terms and conditions published on the relevant promotion page at the time the offer is claimed. In the event of any conflict between these Terms and specific promotion terms, the specific promotion terms shall prevail in respect of that promotion only. The following general conditions apply to all bonuses and promotions unless stated otherwise on the promotion page:

• Welcome bonuses are available to new players only. Each player is entitled to claim the welcome bonus once. Attempts to claim a welcome bonus on multiple accounts will result in all accounts being suspended and all bonus-derived winnings being voided.
• All bonuses are subject to a wagering requirement (rollover) before the bonus balance or any winnings derived from it may be withdrawn. The applicable wagering requirement is stated on each promotion page. Unless specified otherwise, the wagering requirement applies to the bonus amount only, not to deposited funds.
• pg111 reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time and without prior notice, provided that changes will not adversely affect players who have already claimed the offer and are actively meeting the wagering requirement.
• Bonus funds and winnings derived from bonus play may only be used on games specified in the promotion terms. Where no game restriction is stated, bonus funds may be used across the full lobby except where game-specific contribution rates apply to the wagering requirement.
• pg111 reserves the right to void bonuses and related winnings where it has reasonable grounds to believe a player is abusing the bonus system, including but not limited to: systematic exploitation of bonus terms, coordinated play with other players to manufacture low-risk bonus completion, or other conduct designed to obtain bonus value without genuine gaming risk.

Free spin awards, where offered, are subject to the same general bonus terms unless the specific promotion page states otherwise. Free spin winnings are credited as bonus funds subject to the stated wagering requirement before withdrawal.

All games on pg111 that use random outcomes are powered by certified Random Number Generator (RNG) software provided by licensed third-party game studios. The outcome of each game round is independent of previous rounds and is not influenced by bet size, account history, or any other variable. pg111 publishes RTP (return to player) information for all slots and table games. The following conduct is strictly prohibited on the pg111 platform:

• Collusion with other players to gain an unfair advantage, including in live dealer games and sports betting markets.
• Use of automated betting software, bots, scripts, or any other software that interacts with the pg111 platform without a human player actively controlling each action.
• Exploiting system errors, technical faults, or display errors in the platform. Any winnings resulting from a manifest error will be voided. Players who knowingly exploit errors rather than reporting them may have their accounts suspended.
• Placing bets using funds that are known or suspected to be derived from illegal activity. pg111 is committed to anti-money laundering compliance and will report suspicious activity to relevant authorities.

pg111 reserves the right to void bets, confiscate winnings, and suspend accounts where prohibited conduct is detected. In cases involving fraud or financial crime, pg111 will cooperate fully with law enforcement and regulatory authorities.

pg111 is committed to providing a safe gaming environment for all players. We offer a range of responsible gaming tools that are available to all account holders at any time from their account settings. Players are encouraged to use these tools to manage their gaming activity within limits that are comfortable for them. The following tools are available:

• Deposit limits: Set a daily, weekly, or monthly cap on the amount you can deposit. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session timers: Set a time limit on each gaming session. When the timer expires you will be notified and the session will end automatically.
• Self-exclusion: Temporarily or permanently exclude yourself from the pg111 platform. Self-exclusion requests are processed within 24 hours. Once self-exclusion is active, it cannot be reversed during the exclusion period.
• Reality checks: Optional notifications at intervals of your choice reminding you how long you have been playing and your net session result.

If you believe your gaming is causing harm to you or others, please contact pg111 support using the email address in the footer of this site. Our support team is available around the clock and treats responsible gaming contacts as a priority. Please also refer to our dedicated Responsible Gaming page for further guidance.

pg111 reserves the right to suspend, restrict, or terminate any player account at any time, with or without prior notice, where pg111 has reasonable grounds to believe that any of the following has occurred:

• You have breached these Terms or any other policy forming part of your agreement with pg111, including the Privacy Policy and Responsible Gaming policy.
• You have provided false, misleading, or incomplete information during registration or at any subsequent point during account use.
• pg111 has reasonable grounds to suspect fraudulent activity, money laundering, collusion, use of prohibited software, or other conduct that is illegal or harmful to the platform or other players.
• You have been identified as a minor (under 21 years of age), or pg111 has received a credible report that your account is being accessed by a minor.

Where an account is terminated for a breach of these Terms, pg111 reserves the right to void all bonus balances and bonus-derived winnings. Deposited funds that are not subject to a pending investigation or legal hold will be returned to the player's registered payment method within a reasonable time. pg111's decision to suspend or terminate an account is final subject to the player's right to raise a formal complaint via the support contact address.

All content on the pg111 platform, including but not limited to software, game interfaces, graphics, text, logos, trade marks, service marks, and all other intellectual property, is owned by or licensed to pg111 and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, reverse-engineer, decompile, or create derivative works from any pg111 content.

The pg111 brand name, logo, and associated marks are the exclusive property of pg111. Unauthorised use of the pg111 brand in any form — including in domain names, social media handles, or advertising — is strictly prohibited and may give rise to legal action.

To the fullest extent permitted by applicable law, pg111 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, business interruption, or any other loss of any kind, even if pg111 has been advised of the possibility of such damages. pg111's total aggregate liability to any player in respect of any claim arising from use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

pg111 does not warrant that the platform will be available at all times without interruption. Scheduled maintenance, unexpected technical faults, or circumstances outside pg111's reasonable control (including third-party network failures, payment processor outages, or force majeure events) may cause temporary unavailability. pg111 will use reasonable efforts to restore service promptly in such circumstances but accepts no liability for losses arising from service interruptions.

pg111 reserves the right to amend these Terms at any time. Where amendments are material, pg111 will provide reasonable notice to registered players by posting updated Terms on this page and, where appropriate, by notifying players via the mobile number or contact details registered to their account. The "Last updated" date at the top of this page reflects the date on which the most recent material change was made.

Your continued use of the pg111 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must stop using the platform and may request closure of your account by contacting pg111 support. pg111 will process any such account closure request and return eligible deposited funds within a reasonable time.

For questions about these Terms, to raise a complaint, or to exercise any right described in these Terms, please contact pg111 support using the email address below. All formal complaints will be acknowledged within 24 hours and investigated promptly. pg111 aims to resolve all complaints within 5 business days. Where a complaint cannot be resolved within that time, pg111 will provide an update and an estimated resolution date.

When contacting support regarding a complaint, please include your registered mobile number (but never your password), the nature of the complaint, the relevant date and time, and any supporting information such as transaction references or screenshots. This helps pg111's support team investigate and resolve the matter as efficiently as possible.