pg111 Privacy Policy – How We Handle Your Data

This Privacy Policy ("Policy") describes how pg111 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by or collected about users ("you", "your") of the pg111 website and all associated services. This Policy applies to all personal data processed in connection with your registration, account use, transactions, customer support interactions, and any other engagement with the pg111 platform.

By registering an account with pg111 or otherwise using the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. This Policy should be read together with pg111's Terms and Conditions, which govern your use of the platform more broadly.

pg111 collects personal information that is necessary to provide our gaming and betting services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we may collect include:

In addition to the information you provide directly at registration or during account use, pg111 also collects certain technical data automatically when you access the platform:

• Device type, operating system, and browser version used to access the platform.
• IP address and, where determinable, approximate geographic location (at the city or region level — not GPS-level precision).
• Session duration, pages visited, games played, bets placed, and interaction logs on the platform — used for security monitoring and service improvement.
• Cookies and similar tracking technologies as described in Section 5 of this Policy.

pg111 uses personal data only for purposes that are necessary, proportionate, and consistent with the reason the data was collected. We do not use your data for purposes incompatible with those stated in this Policy without first obtaining your explicit consent. The primary purposes for which pg111 processes personal data are:

• Account creation and management: To register your account, verify your identity, maintain your account record, and process account closure requests.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods; to credit winnings; to apply bonuses; and to provide access to games and betting markets.
• Regulatory compliance: To meet our anti-money laundering (AML) obligations, conduct Know Your Customer (KYC) checks, verify age eligibility (21+ requirement), and respond to lawful requests from regulatory or law enforcement authorities.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, and other conduct that is prohibited under pg111's Terms and Conditions.
• Customer support: To respond to your support enquiries, resolve complaints, and communicate with you about your account, transactions, and platform updates where relevant.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and, where appropriate, to apply responsible gaming interventions such as account restrictions or proactive support contact.

pg111 does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review. Automated systems may flag accounts for review, but material decisions — such as account suspension or withdrawal rejection — are subject to human oversight.

pg111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform our contract with you — including operating your account, processing payments, and delivering gaming services.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Processing for purposes such as platform security, fraud prevention, system performance monitoring, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing for optional purposes — such as sending marketing communications about pg111 promotions — is based on your consent, which you may withdraw at any time.

pg111 does not sell your personal data. We share personal data with third parties only where necessary to operate the platform and comply with legal obligations. The categories of third parties with whom we may share data are:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. They are bound by their own privacy policies and applicable financial regulations.
• Game and platform technology providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and platform infrastructure providers receive the minimum data necessary to deliver their services to pg111 players.
• Identity verification and KYC providers: Where we use third-party services to perform identity verification or age checks, those providers receive the specific document and personal data required for verification only.
• Regulatory and law enforcement authorities: pg111 may disclose personal data to government bodies, regulatory agencies, or law enforcement where required to do so by applicable law, court order, or to protect the security of the platform or other players.

Where pg111 engages third-party processors, we require them to implement appropriate technical and organisational security measures and to process personal data only on our documented instructions. We do not authorise any third party to use your data for their own independent marketing purposes.

pg111 uses cookies and similar client-side storage technologies to operate the platform, remember your preferences, and maintain the security of your session. We do not use third-party advertising cookies or cross-site behavioural tracking. The types of cookies used on the pg111 platform are:

• Essential cookies: Required for the platform to function correctly, including authentication tokens, session management, CSRF protection, and load balancing. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your language preference, display settings, and other optional preferences that improve your experience on the platform.
• Analytics cookies: Aggregated, anonymised data about how users navigate the platform — used solely to identify usability issues and improve the service. Individual players are not identifiable from analytics data.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent you from logging in or using core platform features. For questions about specific cookies used on pg111, contact our support team using the email address in the footer.

pg111 retains personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory retention requirements, and to resolve any disputes or enforce our agreements. As a general guide, account data is retained for a minimum of 5 years following account closure to meet AML and financial record-keeping obligations. Transaction records are retained for the same period. Data held solely for the purpose of delivering a service you have requested (such as a customer support ticket) is retained only as long as required to resolve the matter and for a reasonable period thereafter.

When personal data is no longer required for any lawful purpose, pg111 will securely delete or anonymise it so that it can no longer be linked to any individual. Where full deletion is not technically possible within a system (for example, in archived backup sets), pg111 will isolate the data from active processing until deletion becomes possible.

pg111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, access controls that restrict data access to authorised personnel only, secure password hashing and storage, regular security testing and vulnerability assessments, and staff training on data protection and secure handling of personal information.

While pg111 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, pg111 will notify affected players as soon as practicable and will take immediate steps to contain the breach and prevent further unauthorised access.

As a pg111 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pg111 support using the email address in the footer of this page. We will respond to all valid rights requests within 5 business days and will resolve them within a reasonable period thereafter:

• Right of access: You may request a copy of the personal data pg111 holds about you, including the categories of data, the purposes for which it is processed, and the parties with whom it has been shared.
• Right to rectification: You may request that inaccurate or incomplete personal data held by pg111 is corrected or completed. Where data is held in a form that cannot be directly corrected (for example, in an archived transaction record), pg111 will attach a correction note to the relevant record.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to legal retention obligations that may require pg111 to retain certain data regardless of your request.
• Right to restriction: You may request that pg111 restrict processing of your personal data in certain circumstances — for example, while an accuracy dispute is being investigated, or where you object to processing based on legitimate interests pending a determination of whether pg111's interests override yours.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, pg111 will cease that processing immediately. Where you object to other legitimate-interests processing, pg111 will assess whether its interests override yours and will communicate the outcome.

To submit a privacy rights request, email pg111 support using the address in the footer of this page. Please include your registered mobile number (but never your password), the right you wish to exercise, and sufficient detail for us to identify and locate your data. We may need to verify your identity before processing the request.

pg111 services are strictly for adults aged 21 and above. pg111 does not knowingly collect or process personal data relating to persons under the age of 21. If pg111 discovers or is notified that personal data of a person under 21 has been collected, pg111 will take immediate steps to delete that data, close the associated account, and void any balances or winnings associated with it. If you believe a person under 21 has created an account on pg111, please notify us immediately using the support email in the footer.

pg111 uses age verification processes at registration and may request additional documentation where there is doubt about a player's age. These processes are in place to protect minors and to comply with our legal obligations as a responsible gaming operator serving the Bangladesh market.

The pg111 platform may reference or display content associated with third-party game providers or payment partners. If you navigate away from the pg111 platform to a third-party website or service, this Policy no longer applies. pg111 is not responsible for the privacy practices of third-party websites and strongly recommends that you review the privacy policy of any external site you visit. Links to third-party sites are provided for informational purposes only and do not constitute endorsement of those sites' privacy or security practices.

pg111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, pg111 will notify registered players by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the mobile number or contact details registered to your account.

Your continued use of the pg111 platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with a material change, you may request account closure by contacting pg111 support. We will process any such request and handle your data in accordance with the version of this Policy in force at the time of the request.

For all privacy-related enquiries, requests to exercise your data rights, or to report a concern about how pg111 handles your personal data, please contact our support team using the email address below. All privacy enquiries are treated with strict confidentiality and will be acknowledged within 24 hours. We aim to resolve all privacy-related matters within 5 business days of receipt.